After an airline industry career, serving as a corporate officer at major and specialty US airlines in finance, planning, marketing, services and IT roles, in 1993, Mann founded and since then has operated as the Principal of this airline and travel industry analysis and consulting firm, specializing in the identification, development and implementation of 'leapfrog' structural improvements to productivity, operations, process and distribution efficiency, resulting in improved client service perceptions and profitability.
He has conducted more than one hundred and twenty client...
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